S.W.A.G. Unit - sharpe. women. and. gorgeous.
Welcome to Customer Service!
Congratulations on investing this time in your business. This lesson is all about providing excellent service to your customers. When you provide excellent customer service you will have an amazing reorder business which will make your extra thousands of dollars!!! Our reorder business can be extremely lucrative if you put some time into it. Following up with customers is crucial. It takes 3 reorders of you itentiating before they know to start ordering from you automatically.
In this lesson you will be provided with all the scripts and tools you need to provide execellent customer service. Make sure you take the time to print the scripts and use this information. I have worked this business both ways, one taking great care of my customers and two by not following up (I got lazy) and let me tell you by investing the time to take care and follow up with your customers is so much better then not taking care of them.
The Benefits Of Investing In Excellent Customer Service...
Your customers see you as a professional because of the way you treat your business and the way you treat them. They will refer you to their friends, family and people they meet who are looking for a Mary Kay consultant.
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1. You make 50% on all reorders.
2. You will have customers for a lifetime when you take care of them.
3. Your reorder business will help you be a star consultant every quarter.
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Go the Extra mile...
1. Make sure you label all your products with product labels from MK Connections. People will loose your business card but they do not loose their products. ​My labels have my name, cell number, mary kay website, and "thank you for being a loyal customer"
2. Make sure to have a website so your customers can shop with you 24/7
3. Offer a Birthday Club: send hand written birthday cards to each of your customers during the first week of their birthday month. Offer either a 10%, 15% or 20% discount for the entire month.
4. Follow Up is KEY- make sure to print the packet below.
5. Enroll your customers in Perferred Customer Program
6. Offer a gift with purchase with $50 or more
7. Reorders should be packaged beautifully
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How to keep track of customers...
Just like in life, in your Mary Kay business their is no right and wrong way to keep track of your customer, you find out what works well for you and be consistant in that way. The most important thing is just KEEP UP with them. DO NOT do nothing. This is one way to keep up with your customers if you rather use paper method then a technology method.
My Customers App
Now you can put the future in your hands! By turning your smartphone into a portable business manager, you can be on your way to game-changing success. Accomplish your goals in real time, so reorders become future vacations, email blasts turn customer service into onstage recognition and inventory* tracking helps make more time for “you time.”
This intuitive app was created with your unique needs in mind! It simplifies everything when it comes to managing your customers, products and orders!
ORDERING
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Create new orders and manage existing orders — any time, any place! Receive notifications when orders are placed on your Mary Kay® Personal Web Site. You also can use the scanning feature to quickly add products to your orders.
INVENTORY​
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Track and manage inventory with ease. The same super cool scanning feature listed above also lets you scan products in seconds to update your inventory.*
CONNECT ​
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Engage with your customers and extend your relationships. Manage Customer Profiles so you always provide Golden Rule customer service. Stay up to date with reminders and notifications, and track your Six Most Important Things to stay goal-focused!
QUICK START GUIDE
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Learn how you can get started and reap the benefits of this portable business manager with this handy guide.
SUBSCRIBTION ​
Independent Beauty Consultants can sign up for the $4.99 per month subscription (plus applicable sales tax) to use the myCustomers+â„ App. Sign up on Mary Kay Intouch
FREE UNTIL DEC 2017
Download
available in the app store for Iphones or Androids
Follow Up Scripts and The 2+2+2 Method
Congratulations you have just finished this lesson of your new consultant training! I can't wait to hear how your customer follow up goes and how it helps build a strong foundation for your business.!
YOU ARE ONE MORE WEEK CLOSER TO GETTING YOUR BIZ BUILDING KIT! #bizbuilding